Cost Savings and Improved Patient Experience

While the maintenance of medical equipment is typically not categorized as IT, it does have an influence on IT support and ultimately the patient experience.  With that in mind, the Gulf coast team architected a plan and realigned a support structure with a primary equipment vendor to leverage technology and processes to enhance equipment support and mitigate risk.  The Gulf Coast Division gained significant cost savings for all involved and earned more than a 6% increase in customer satisfaction.