Saddle Rock ER Receives Excellence Award in Patient Experience

The Medical Center of Aurora announced that Saddle Rock ER, a campus of The Medical Center of Aurora, was named a 2016 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience. Saddle Rock ER leaders attribute their high patient satisfaction scores to a number of practices and processes that have been implemented at the facility. In addition to the nurses and the physicians rounding on patients, the ER leadership team also performs daily rounding on the patients and their families, and treats the patient and family as one. This gives them a connection with that patient and family, as well as the opportunity to provide real time feedback to the caregivers for any issues or recognition that needs to be given. Saddle Rock ER staff and physicians also strive toward a consistent application of available tools and resources and they are transparent with one another in giving feedback and holding one another accountable. “This award is a tribute to the dedication of the employees and physicians at Saddle Rock ER who make providing high quality care and a superb customer service experience a top priority,” says Dan Miller, president and CEO of The Medical Center of Aurora. According to Dan Miller, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.